Network Troubleshooting

• For DREN III SDP Assistance, call the DREN Technical Assistance Center (TAC) at 1-855-373-6662, or email the DREN TAC at This email address is being protected from spambots. You need JavaScript enabled to view it.
• To contact the DREN Program Office, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 703-812-8205.

Exception Requests

• Please review our Ports and Protocols section (located under Forms and Agreements) for instructions on how to submit Ports and Protocols IP and other exception requests.

New Service Requests

• Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for questions regarding new, upgrade, downgrade, and termination requests.
• Services are provided to Enclave-Level customers. The first enclave to purchase a DREN Service Delivery Point (SDP) is considered the Primary Enclave for an SDP.

Services Available:

• DREN Service Delivery Point (SDP) – Includes New SDP, Upgrade Bandwidth, Downgrade Bandwidth, or Terminate SDP
• DREN SDP additional interface (New Enclave under an existing SDP)
• DREN Cybersecurity Service Provider (CSSP) Services
  • Each DREN Enclave must have a certified CSSP. Proof of CSSP alignment is required for each Enclave
• HBSS (Optional Service)
• Firewall (Optional Service)
• SDREN Connection (Must be a DREN enclave to receive SDREN)
• SDREN CNDSP Services (Mandatory for SDREN connections)
  • Each SDREN Enclave must have a certified CSSP. Proof of CSSP alignment is required for each Enclave
• Outreach Services